Responsible Gaming

1. Our Commitment

At Mystxo, we are committed to providing a safe, fair, and enjoyable entertainment experience. We recognize that while mystery box gaming is fun for most, it may become problematic for some individuals. We encourage all users to engage responsibly and have implemented tools and resources to support healthy gaming habits.

2. Age Verification

Mystxo is strictly for users aged 18 and above. We employ rigorous age verification processes to prevent underage access to our platform. We encourage parents and guardians to monitor their children's online activities and to use parental control tools to block access to gaming sites.

3. Self-Assessment

Consider the following questions to assess your gaming habits:

• Do you spend more time or money on mystery boxes than you intended?
• Have you tried to cut back but found it difficult?
• Do you feel restless or irritable when not gaming?
• Have you borrowed money or sold possessions to fund gaming?
• Has gaming negatively affected your relationships or work?

If you answered yes to any of these questions, we encourage you to use our responsible gaming tools or seek professional support.

4. Deposit Limits

Mystxo allows you to set daily, weekly, or monthly deposit limits. Once set, these limits cannot be increased immediately—a cooling-off period applies. To set or modify your deposit limits, visit your account settings or contact our support team.

5. Session Time Limits

You can set session time limits to remind you when you've been playing for a specified duration. These reminders help you maintain awareness of time spent on the platform and encourage regular breaks.

6. Self-Exclusion

If you need a break from gaming, Mystxo offers self-exclusion options. You can temporarily suspend your account for periods ranging from 24 hours to 6 months, or request permanent account closure. During self-exclusion, you will not be able to access your account or make any purchases.

7. Reality Checks

Our platform provides reality check notifications that display your session duration and spending at regular intervals. These notifications help you stay informed about your gaming activity and make conscious decisions about continuing.

8. Tips for Responsible Gaming

• Set a budget before you play and stick to it
• Never chase losses—accept that some sessions won't go your way
• Don't use gaming as an escape from problems
• Take regular breaks and balance gaming with other activities
• Never borrow money to fund gaming activities
• Consider mystery boxes as entertainment, not a way to make money

9. Support Resources

If you or someone you know needs help with problem gaming, the following organizations offer confidential support:

• National Council on Problem Gambling: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• BeGambleAware: www.begambleaware.org

10. Contact Us

Our responsible gaming team is available to help. Contact us at responsible@mystxo.com for assistance with setting limits, self-exclusion, or any concerns about your gaming habits.